Shipping Update: Same Day Shipping Is Back — Fully Caught Up
We're fully caught up on all orders and back to same day shipping. Every order placed before 3 PM ET ships the same day. Here's what happened, what we fixed, and what to expect going forward.
Shipping Update: Same Day Shipping Is Back — Fully Caught Up
We owe you an update, and we're not going to sugarcoat it.
What Happened
Our last drop was massive. The 6/17 Living Soil preorder combined with the Toro Glass collab created a volume spike that pushed our fulfillment beyond capacity. Orders that normally ship same day were taking 2-3 business days. That's not acceptable by our standards, and we know it's not acceptable by yours.
What We Did
We brought on additional fulfillment staff, extended our packing hours, and restructured our shipping workflow. Every single pending order has been shipped. The backlog is cleared. Zero orders waiting.
What This Means For You
Effective immediately:
- Orders placed before 3:00 PM ET ship the same day
- Orders placed after 3:00 PM ET ship the next business day
- Free shipping on all orders over $100
- Tracking numbers sent via email within 1 hour of shipment
- Discreet packaging on every order
Our Shipping Standards
We take shipping seriously because we know you're excited about your order. Here's what we guarantee:
| Feature | Details | |---------|---------| | Same Day Cutoff | 3:00 PM ET | | Free Shipping Threshold | $100+ | | Packaging | Discreet, smell-proof, no branding | | Tracking | Provided within 1 hour of ship | | Carriers | USPS Priority, UPS Ground | | Average Delivery | 2-4 business days |
Discreet Packaging — Always
Every order ships in plain, unmarked packaging. No logos. No product descriptions on the outside. No way to tell what's inside from the exterior. Your privacy matters to us.
Track Your Order
Already placed an order? You can track it anytime:
- Check your email for the tracking notification
- Log into your account and visit Order History
- Contact us directly if you need help
Thank You For Your Patience
To everyone who waited a little longer than usual during the rush — thank you. Your patience and support mean everything. We're committed to never letting fulfillment fall behind again.
[Shop now with confidence →](/shop)
FAQ
Q: What's the shipping cutoff for same day? A: 3:00 PM Eastern Time, Monday through Friday.
Q: Do you ship on weekends? A: Orders placed on Saturday/Sunday ship Monday morning.
Q: Is shipping really free? A: Yes, free shipping on all orders over $100. Orders under $100 have a flat $5.99 shipping fee.
Q: How long does delivery take? A: Most orders arrive within 2-4 business days after shipping. Priority shipping options are available at checkout.
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