Information collected
We collect information you provide, including account details, contact information, date-of-birth confirmation, shipping and billing details, order history, support messages, community posts, uploaded media, and notification preferences. We also keep limited security and activity records needed to protect accounts and operate live rooms.
How information is used
Information is used to operate accounts, verify age eligibility, process and fulfill orders, calculate tax, create shipping labels, deliver account and order emails, provide support, moderate the community, prevent abuse, and improve the service.
Service providers
Necessary information may be shared with infrastructure, email, tax, shipping, fraud-prevention, and communications providers acting for Illest Haze. We do not sell personal information for money. Manual payment providers process transfers under their own privacy terms.
Retention + security
We keep records for operational, security, tax, dispute, and legal purposes and delete or de-identify them when they are no longer reasonably needed. No system is perfectly secure, but access controls, password hashing, signed sessions, rate limits, and restricted Illest Haze admin tools are used to reduce risk.
Your choices
Members can update profile and notification preferences inside the club. You may request access, correction, or deletion of eligible information through the Illest Haze support channel. Some transaction and safety records may need to be retained.
Children
The site is intended only for adults age 21 or older. We do not knowingly collect information from anyone under 21.
Use the Illest Haze support channel inside your member account. Policy language should be reviewed with qualified legal and tax professionals for your business location and shipping footprint.