Where we ship
We currently accept eligible United States shipping addresses only. We do not ship to a state, territory, municipality, or address where a product is prohibited. Availability can change without notice as laws and carrier rules change.
Processing + confirmation
Orders enter pending status when submitted. Processing begins after the Illest Haze team confirms payment, age eligibility, inventory, destination eligibility, and address details. Most confirmed orders leave our facility within 1–3 business days, excluding holidays, launches, weather events, and unusually high-volume drops.
Rates + tracking
Shipping charges and any delivery estimate are shown before or after confirmation, depending on the selected manual payment route. Tracking is added to your member order archive and sent by email when a label is purchased. Carrier estimates are not guarantees.
Address responsibility
Customers must provide a complete, deliverable address. Contact the Illest Haze admin desk immediately if a correction is needed. Once a carrier accepts a parcel, rerouting may be unavailable or may incur additional charges.
Lost, delayed, or damaged packages
Carrier scans control delivery status after acceptance. If a shipment appears lost, damaged, or incorrectly delivered, message Illest Haze with your order number and photos when applicable. We will review the carrier record and assist with a claim; replacement or credit is determined case by case.
Use the Illest Haze support channel inside your member account. Policy language should be reviewed with qualified legal and tax professionals for your business location and shipping footprint.