No routine returns
Because of product integrity, safety, age restrictions, and chain-of-custody concerns, Illest Haze does not accept routine returns or exchanges. Opened, used, altered, or improperly stored products are not returnable.
Case-by-case exceptions
We may approve a return, replacement, store credit, or other resolution in our sole discretion for a verified fulfillment error, carrier damage, or another exceptional circumstance. Approval is never automatic and may require photographs, packaging, identification, or carrier documentation.
How to request review
Message the Illest Haze admin desk from your member account as soon as possible and include the order number, a clear explanation, and supporting images. Do not mail anything back unless you receive written return authorization and instructions.
Non-refundable items
Shipping charges, processing costs, promotional items, giveaways, and products rejected because of local legal restrictions or an inaccurate customer address are generally non-refundable unless Illest Haze determines otherwise.
Use the Illest Haze support channel inside your member account. Policy language should be reviewed with qualified legal and tax professionals for your business location and shipping footprint.